Orders

How can I track my order?

Once your order is processed and shipped, you will receive an email containing your tracking number and a link to follow your shipment. You may also track your order through the “Track your Order” page available in our website menu.

I placed an order but did not receive a tracking email. What should I do?

Tracking information usually appears within 24–48 hours after your order is shipped. If you still haven’t received it, please contact us at skinteex.official@gmail.com and we will assist you.





Shipping & Returns

What are my shipping options?

We offer standard shipping for all orders, with delivery times depending on your location. Available shipping options and estimated delivery times will be displayed during checkout.



Do you offer international shipping?

Yes, we ship internationally. Shipping availability and delivery times may vary depending on the country.




What is your return policy?

We offer a 30-day return policy.
You have 30 days after receiving your item to request a return.

To be eligible, the item must be:

in the same condition as received

unworn/unused

with all tags

in the original packaging

with a receipt or proof of purchase

To start a return:
Contact us at skinteex.official@gmail.com
.
If your return is approved, we will send you a return label and detailed instructions.
Items sent back without authorization will not be accepted.

Do you accept returns for sale items or gift cards?


Unfortunately, we cannot accept returns on sale items or gift cards.

Skinteex Fibroblast Plasma Pen

How does the Skinteex Fibroblast Plasma Pen work?

The Skinteex Plasma Pen uses precise plasma energy to create micro-dots on the skin’s surface. This stimulates natural collagen and elastin production, improving skin texture, tightening loose areas, and reducing wrinkles, spots, and blemishes.



How long does healing take?

Most users see improvement within 3–7 days. Full results appear after 2–4 weeks as collagen rebuilds.

How do I use the Skinteex Plasma Pen?

Clean the area, choose the correct needle, and adjust the intensity level. Gently apply the pen to the targeted area to create micro-stimulations. A detailed instruction manual is provided with every purchase.



Can I treat any skin area?

You can use the pen on wrinkles, fine lines, dark spots, acne scars, moles, and skin tags. Avoid using it near the eyes without proper experience.

How long do the results last?

Results may last several months depending on skin type and aftercare.

Does it hurt?

A mild tingling or warming sensation may be experienced. Most users find the treatment comfortable and easy to tolerate.


Will it leave scars?

When used correctly and combined with proper aftercare, the Skinteex Plasma Pen should not cause scarring. Avoid scratching or picking at the treated areas.


How often do I need to replace the needles?

For hygiene and best performance, a new sterile needle should be used for every treatment.



Is the Skinteex Plasma Pen rechargeable?

Yes, the device is fully rechargeable and includes a charging cable in the package.



Who should not use the Plasma Pen?

The device is not suitable for individuals with active skin conditions, very sensitive skin, infections, or those who are pregnant. Consult a medical professional if you have concerns.





Is the Plasma Pen safe for home use?


Yes. The device is designed for safe and effective home use when following the instructions.





Can I treat any area of the body?

The pen can be used on most areas. Avoid using it around the eyes without proper experience.